Frequently Asked Questions

Discover everything you need to know about our organic beauty solutions.

Are Indus Valley products 100% organic?

Yes, our products are formulated with ECOCERT and USDA certified organic ingredients, ensuring they are free from harmful chemicals like ammonia, parabens, and resorcinol.

How long does shipping typically take?

Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-12 business days depending on the location.

Can I use your hair colors if I have a sensitive scalp?

Our botanical hair colors are designed for sensitivity; however, we always recommend performing a 48-hour patch test before full application to ensure no allergic reactions occur.

What is your return policy?

We offer a 15-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.

Do you test your beauty products on animals?

Absolutely not. Indus Valley is a cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of production.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout gateway.